Great place! Scheduling over the phone was a breeze. I got a text with the link to upload all my info before my appointment. The clinic was nice and clean. Receptionist was friendly. FYI THEY DON’T ACCEPT APPLE PAY. Although I was still able to be seen. Nice and convenient for someone who doesn’t feel well!
It is really difficult these days to find good urgent care in Albuquerque. I was pleasantly surprised by this place. The nurse who checked me in was pleasant and kind and listened to my concerns. Eric was the NP that I saw and he was awesome. Listened to me fully and treated me accordingly. Did not look at a computer the whole time or ask me the same questions over and over like I have experienced at other places. I am so appreciative of the care I got here. Thank you.
My husband had a really bad eye issue and I was able to get in the same day for an appointment. Was seen in the clinic after a short wait in the waiting room. The doctor was super nice and got us taken care of fast. The problem was with the pharmacy. Since it was a holiday the one we normally use was closed, but I wasnt aware of so we needed the prescription sent to another pharmacy. That was changed quickly but that pharmacy was out of that medication. So I needed it transferred or a new prescription sent somewhere else. The doctor already left for the day. The nurse or person from the front desk said shed take care of it for me in the morning. I was extremely grateful to her for going above and beyond for my husband. And I know that the medicine issues werent their fault but they did try to help in a quick manner for me to try to get it filled. I do really like your clinic staff for being able to go beyond normal care for their patients.Thank you again Erica Kemp
I usually can’t stand the doctors office. This place was a delight. I was really amazed at how just friendly and nice it was there. Also, I had to cancel the day before and they were great about that so you can’t ask for more than that.
So easy to make an appointment, then fill out my paperwork online prior to my appointment. I was given a time for my appointment, so I returned when it was my time. There was no waiting around at all. This was the easiest medical appointment I have ever had! I will absolutely return to this location again when I need to.
They took care of me really good and really fast. Dr Evans was kind and compassionate. He made sure I knew my plan to fix my arm and to follow up if I had any issues.
This clinic has very kind and professional staff. I made an appointment here for my son for a sports injury based on information I found on their website about treatment options for sports injuries. Unfortunately, while the provider was a very nice guy, the only thing he offered for my son’s condition was an RX. He recommended he do some stretching and exercises but never gave my 13 year old any demonstrations, education, or even handouts on his condition. His advice was that we google them ourselves. The clinics website led me to believe we could get referrals for imaging and therapy which is why I made an appointment at this place, but we were told to follow up with a primary care doc for that. Ultimately, unless you’re just looking for meds, I don’t recommend this clinic for children’s sports injuries
Ive always had great care here. I saw Eric (Evans?) today and he was phenomenal. He listened and asked questions, which make a huge difference in healthcare. I got the proper x-rays and meds for my issue. I feel confident in my recovery. I would recommend to friends and family.
Went to this location in Rio Rancho after getting terrible service at the Golf Course office. This place was amazing! Victoria the receptionist was so friendly. Dr Eric was so caring and wonderful. He took time to listen to me and my concerns. I felt well taken care of when I left. I will definitely only come to this location from now on.
The online check in and paperwork website is super easy and helped get me seen fast! The doctor was helpful and easy to understand. They offer Drs notes for work. The check in desk clerk was a sweet heart. The triage nurse was nice and thorough. Definitely a great place to go to. Quick and easy!
I gave a star only so I can right this review. The doctor or whoever we saw deserves no stars and needs training. He needs to learn to introduce himself, wear a name badge and actually check the patient over and ask questions that pertain to the problem. He did not check the heartbeat, lungs, etc. He said he could not help. He only could help with a cough, cold, fever or STD. Horrible place, will not recommend or go back.
I would give this only half a star if possible. After I fill everything out online to get an appointment. I arrived early in hopes of getting seen quicker. Then I’m told that they don’t accept my insurance.Why not tell me that when I’m filing out my information? I might have been seen elsewhere that does accept my insurance. I wasn’t going to take it out on the person who told me, I was waiting to be able to do this online. By chance this doesn’t get posted I will be taking a screenshot.
Excellent experience, given the circumstances. I did not have my son’s insurance card but the woman at the desk put in extra work and was able to find it. The wait time was minimal, triage nurse very kind and the provider was very warm and understanding.
Horrible service and attitudes! Twice I have booked for services only to get there and be told they cannot provide said service. The receptionist IS RUDE and doesnt care that a sick or hurt person wastes time and energy and laughs, because according to her she gets paid regardless DO NOT WASTE YOUR TIME HERE.. GO WHERE THEY CARE
Im surprised to see so many positive reviews. My 8th grade, fully vaccinated son came home from school with a large, small orange sized lump in the middle side of his neck after complaining of neck stiffness the day previous. I took him to this urgent care. PA examined him and came back to us with a print out of the very same google search I had done previously, from home.... diagnosis: mumps. We were very surprised and pointed out to the PA that the swelling was not along the jawline like in the google search pics and that the swelling was only on one side. He insisted that he was correct in his diagnosis. We were sent on our way with directions to monitor and let him rest and recover. I called his school to let them know he had the mumps because, infectious disease. They sent us to the CDC to be tested. Test came back negative. It was not the mumps. Took son to the UNM Sandoval ER because now his neck was even more swollen and we still didnt have a diagnosis. We recieved an Immediate diagnosis of a severe lymphatic system infection. We were sent by ambulance to the UNM pediatric hospital where he spent 5 days on IV antibiotics and then another 7 days on oral antibiotics. We were told we were so lucky it had not burst because he would have immediately gone septic. Long story short. This urgent care clinic did a google search and got it horribly wrong. Have never been back.
Went online and made an office appt. Filled out couple things on my phone pressed to checkin on line got there 15 mins early was greeted and asked to take a seet. Was called and after breif wait was taken to give vitals and weighed waited another short wait then the doctor came and discussed the issue and the treatments and I was treated and was able to leave within an hour of my original spot. Very nice caring professional and getting the prescription for the Walgreens on Southern and the Highwsy was as easy as driving up to the window. Very smooth professional way of dealing with a health issue. Thankyou people Too notch care
Not a fan of Wikipedia knowledge when I’m in desperate need for medical attention. I waited over an hour to be lectured on how little bananas provide potassium and told I couldn’t be helped when it came to imaging to check on a possible bowel obstruction. Completely stunned by the lack of professionalism and listening skills provided by the woman who saw me.I went to Duke City Urgent care where they had NO problem ordering imaging for me and provided care within 30 minutes of my scheduled appointment time. Not updating your patients and leaving them locked in a treatment room for over an hour is beyond me.
I phoned to ask about services provided to see if I should come down there for a goat head stuck in my finger and is infected. The receptionist said they couldn’t treat that there and then refused to let me speak to anyone else that worked there including when I asked to speak with a supervisor. This is about as urgent care as it gets and it’s pathetic that I was (probably incorrectly)told it couldn’t be treated there. Take my money elsewhere, permanently.
Everything was seamless and so professional. Staff was awesome, facility was great and honestly it was the best experience we’ve had in years with regards to a medical appointment. Highly recommend especially for high school sports physicals.
First time visiting this establishment, new to Rio Rancho and have visited a few Urgent Cares and Im happy to say this has been the BEST one. The receptionist was friendly and welcoming. Was able to make us an appointment within the hour, not a long wait. My husband really liked Dr. Evans. The service and care was excellent. We plan to continue coming to this Urgent care when we need it. I do recommend it.
The worst Urgent Care whatsoever, Wait is an hour longer than stated . They wont send your meds into the pharmacy till 2 days later. They dont listen and rather you suffer than actually prescribe you what you need and or actually send it in. this place is a joke
Daniel, Terrance, and the office receptionist (sorry that I didn’t get her name) were all chairing and friendly. The lobby was clean and spacious with plenty of seating. I would return to this location again!
Scheduling was easy. The service was timely and professional. I am completely satisfied and will recommend this clinic to family and friends.
Made my appointment I didnt have to wait long and was in and out, but I was taken care of and got everything I needed. Great staff and care
We were treated with kindness, patience and professionalism. The injury was addressed promptly and efficiently. I can definitely recommend NextCare Urgent Care.
Very fast even though they were short staffed. Made me feel welcomed not judge made sure if I had questions they gave me answers or found out for me. Highly recommended
I went in with symptoms that werent ordinary, and was told to get a PCP. I am in the process of doing that but cant be seen until a couple months out.All in all, nothing was done, nothing was recommended, a referral was made for testing to be done, but made to absolutely no where.
Next/LAST In care!! This place let a walk in take my daughters appointment while actively struggling with asthma and breathing issues!? No questions or nothing, just take a seat. Do YOU ALL UNDERSTAND EMERGENCIES!? ARE YOUR REPS TRAINED at all....!?Going to file a complaint as NO ONE should ever bring their kid in with breathing emergency issues and get turned away! Obviously they werent bad enough for an e.r. visit, hence why i chose urgent care .... I learned my lesson. Urgent care doesnt care, even if a kid is in a current asthma attack, they Will Not Help!!V. B. Front desk member made it clear Next Care is not only Next in care, but last. Going to be sure i get the word out as much as i possibly can to my sister businesses and their crew members as well. No longer recommending this place as they apparently dont understand emergency or even medical situations!?But yet, when asked...i was told to blame management. So i will. And Continue sharing and spreading the world until Im out of breath, at this point. No one should ever be treated this way. Including children!!!
I went to UC 2x for a rash and was given a referral to Dermatology. I called a Dermatology office and was told that in order to make an appt, that NCUC had to fax over the referral. I called to see if they could do that and they stated they only send out referrals when requested. I explained my situation to the gal on the phone and she said there was nothing she could do. So I have a referral that is sitting in limbo, and NCUC and the DERM office are not budging on processes to help someone get medical care. Gotta love our Medical System these days. I will not be coming back to NCUC any longer for any of my needs, this experience turned me off completely.
Same PA. Received new Rx as Cipro did not work this time. Good service. Easy in and out.
Super fast response confirming appt thru online access; smooth in processing; knowledgeable, professional and friendly medical advice; helpful, informative and clear written discharge instructions
We have always had great experiences here, but today was different. We walked in, my son is actually crying because he feels so terrible and the woman at the desk tells us, sorry, the spots for today are full. We can see him tomorrow. This is at 2 in the afternoon by the way. WHAT?!? How does an URGENT care fill up appointments?!? What is urgent about that?! How are you not even going to let us wait for a gap between patients? Its terrible. Turn away a 4 year old who is seriously hurting, but keep the URGENT Care on your building and in your title?! Unethical. Dont waste your time stopping here if you really need help, for real.
Able to make appointment the same day. Check-in very easy. Roxanne was great. She apologized for the wait (it wasnt very long though). She was caring and very efficient. Eric, the provider, was also great. Very good bed-side manner. Explained everything and made sure my questions were answered. This is my go to Urgent Care clinic every time.
I appreciated that the doctor and staff were very friendly and the doctor listened and knew exactly what prescribe to get me back to being well.
The staff was great! They were very caring & courteous. Definitely would recommend the Next Care on Hwy 528 in Rio Rancho, NM
I was so blessed today to enter into Nextcare. They had the best customer service out front the medical professionals where great listeners and communicatere. I was in and out pretty quick due to timing. I am thankful for Nexcare
Doctor didnt seem to really show interest. Told me to go to VA Hospital emergency. Receptionist was very nice and so was technician.
I made an appointment on Thursday for Friday morning. Got in right on time and was done in less than 30 minutes. Outstanding service!
We are repeat customers and accidentally made the appointment at the wrong location. They transferred me appointment with no issues and cleaned up my kiddos vomit that occurred on the way to the restroom without a fuss. Will always recommend the Rio Rancho location
Lady who examined me spoke very condescendingly and didn’t really listen to my problems, or ask many probing questions, and kept cutting me off. Seemed like she just wanted to write me off and make me feel like an idiot. Visit was a waste of time. About as helpful as a quick google search—in fact, even less so, because she started off saying that’s what I should do.
A bit of a wait for an urgent care location, but I went and ran an errand or two, and came back...time for my appointment...so it wasnt too bad; for a walk-in, REALLY not bad...less than half an hour. Good friendly staff, quick efficient examination, and hopefully (pending application of prescribed medication), resolution of the issue I came in with.Id go back, if necessary. Lets hope I DONT need to go back.
I have become so disappointed with this location. I booked a visit online. I received confirmation and even a reminder. When I showed up for my appointment I was told I couldnt be seen for 2 hours because they were virtual that day and only had one provider for all of their locations. I asked what good was my appointment and why was it confirmed if it wasnt actually going to happen at the scheduled time. I was just told again that they were virtual and only had one doctor. None of this explains why I was able to schedule and even got a reminder for the time I booked when they knew that no one would be able to see me when I came in. So poorly run. I am very disappointed.
Dont feel like the providers did a good job. I went in for a simple ear cleaning and I still cant hear. Its been 2 weeks and they told me to take sufaded. I paid outa pocket since I dont have insurance and this happens to me at least once a year and know for a fact theres wax lodged in there. Its been very frustrating trying to go about my normal days and feeling off balance
The receptionist/intake person was very helpful. She did her best to get me in and out as she could with my case being a Workmens Comp. case with extra paperwork. You can tell she truly loves her job and serving and helping people even when theyre coming to urgent care with an uncomfortable situation
I arrived here this am and was told it would be a virtual visit. I wasn’t told , however, that it would be an over two hours wait to be seen by a virtual provider. The front desk lady has a lack of empathy and professionalism. She seemed bothered when I alerted her my virtual visit was disconnected. When the provider did come on she didn’t introduce herself. I realize there is a shortage of providers but I refuse to accept low standards because of this. When I mentioned I was disappointed to have to wait for an excessive amount of time to be seen she said they have 30 patients and only two providers. Firstly, tell the customer this at the time of check in to anticipate a very lengthy wait so we can make an educated decision as to accept this long wait or not. Secondly, we are the customer. We shouldn’t feel like we need to be made wrong when complaining about such a terribly long wait.
Our experience was not bad. The provider came in and evaluated my wife and I at the same time. She gave a diagnosis and provided a treatment plan for our symptoms with prescriptions. We went to the pharmacy. I was given different prescription than what we were told verbally. I called the provider to find out they had a related medication listed as having an allergy or reaction from a visit in 2019. I informed them I didnt have a reaction to that but it was close in name to one I didnt like talking. I asked how we could fix it and was put on hold. The call disconnected and I didnt receive a call if it was fixed or not. I picked up the alternative treatment medicine and followed the instructions. Make sure your records are accurate when you make an appointment. The provider is attentive and thorough in getting a diagnosis for treatment.
Brought my son in to be seen. As late as it was, and hated to do that to all who worked. They accepted us with smiles and PATIENCE! We are very grateful for the NP who caught a pretty serious issue on the X-ray performed. She was also so kind to give us a referral for semi quick service at the ER.I did not catch everybody’s name but the young lady up front and 2 gentleman in the back were amazing and very caring to my son. We will definitely be back with any future needs. Thank you all again from the bottom of my heart and again I am SO sorry for taking him in right before you all closed.
It was our first time coming to one of these clinics. Hubby and I drive OTR and are originally from Texas so we didn’t know where to go until we called around to various and found this clinic. Called ahead to confirm that they were able to do DOT physicals. Hubby and I both needed ours. Our truck is 40’ so we can’t just go to any place without first making sure we fit in the parking lot. We came in as walk ins and thankfully they took us right into the line up. Don’t be discouraged by the wait list as it told my husband we would be seen at 7:40pm after checking in around 1:30pm that day. No guarantees on how long anyone else will take but we were in and out way before that. All the staff was super friendly and provided great customer service. I’ve already recommending it to any drivers I know. Thank you all for a pleasant experience!
Awful experience. Never going to NextCare again and will make sure to spread that sentiment to my friends and family. I’ve received much more comprehensive and empathetic care at PresNow. Med tech scared me to death with her personal experience making me feel like I may have to have my uterus removed because she did, and provider (she didn’t give me her credentials…NP?? PA?? MD??) was rude the entire duration of the video visit. I was told there was not a doctor on site, but I asked if they could still order imaging and was told they could (not in my case, of course, so that was a waste of a copay). Provider made sure to berate me by telling me I have a chronic issue, not an urgent one, so not only did I waste my money and time, I now feel like an idiot for seeking help at all. I hope that provider finds her bedside manner and empathy.
Waited over an hour for scheduled appointment while others with later appointment times were taken ahead. Receptionist said she had made a mistake when approached about the long wait. Nurse practitioner could not handle the nonemergency problem. Was charged despite the wait and inability to assist medically.
Okay why schedule me an appointment at 3:15 and now 3:45 and still sitting in the waiting room!!!! The waiting sucks but doctor great!
My daughter had an appointment at 12:30pm. Was in pain and needed her prescription filled. They couldn’t manage to forward the prescription to Walgreens before the urgent care center closed. She has to wait until the next day now. In all my 63 years I’ve never encounter such poor service on such a simple task!!!Take her money and can’t follow through! Not professional! Maybe this is why that on a Saturday there was only other patient there in and out. A ghost town.
Great experience. Came as a walk in on a Saturday afternoon, time from check in to check out was only 32 minutes. We could wait in the car. They were kind and helped in the way we expected. Thanks!
Very very pleasant experience from the front intake ,to the triage with Roxanne , and then Daniel the PA . Will recommend and be back when needed.Thank you team !!!
First time using NextCare. They got me in super quick, diagnosed my issue, and got a script sent to my pharmacy. Staff is amazing! I highly recommend.
Tried to call to ask questions and they dont answer there phones bad customer service 😒
Your staff is efficient, professional, and knowledgeable.You dont find urgent cares that are this well organized. Kudos to you.
I went in for a scheduled visit just to be told by the receptionist “oops we should’ve sent you a text that it was going to be a virtual visit, guess we didn’t. They won’t be able to do a physical exam, do you still want the appointment?”(what a waste to get out of work early to go, just get told this) I said yes so long as I’m still a to get a referral for the ultrasounds and X-ray I need…. she said YES I’ll be able to..… no I didn’t get them. When I asked if I can get the referrals the dr I had Alex told me no, they don’t do that over virtual but if I’m still in pain come back when a dr is here in house on Sunday…BUT!!! Before I was even called back a lady came back pissed off from just being there because they GAVE her a REFERRAL for a X-RAY and sent her off to a place that didn’t have a tech to do the exam… so why was she able to get a referral for what she needed but I wasn’t??? Also when I was checking out I told the receptionist by the way the information you gave me was wrong they didn’t give me a referral and she looked at me with a face of confusion and if I was wrong…
Clean, quick and the staff took the appropriate amount of time with each patient.
I have been seen at least twice a year since 2017 at this location for Urgent Care with various illnesses and I have not had a bad experience not a single time. I would HIGHLY RECOMMEND this Urgent Care facility especially if you have Blue Cross and Blue Shield of New Mexico. The Dr. Has ALWAYS been attentive to my needs and has diagnosed me correctly every time.
I made an appointment. Easy in. Easy out. Obtained needed service with a smile.
Very prompt appt time with provider. MA was great but provider was professional and addressed concern at visit.
The front staff, and tech assisting me were incredibly friendly, and pleasant. I received a text as I pulled into the parking lot informing me a X-ray tech would not be available until the afternoon, which was beyond unprofessional when it comes to giving any appropriate advanced warning, and the wait time was horrible. I had an appointment, and still waited 1 hour 10 minutes before I was seen. The provider’s bedside manner was poor. When giving me reference to where I would find the X-ray location the doctor implied I would know because it was near a brewery. I don’t drink, so that was a little confusing. And she questioned me with tone as to why I waited to come in as long as I did. I’m sorry, I needed to wait until I had active health insurance. I won’t be returning, and I would not recommend this location to anyone.
Eric was our provider I’ve actually seen him before. Great bedside manner and great care.
I had a great experience. All staff members were very polite, helpful and understanding. I would absolutely recommend Nextcare Urgent Care to anybody.
Facility was clean, staff was professional and courteous. Copay is a little pricey
The Rio Rancho location is great! Staff was very efficient and friendly. Nextcare allows you to schedule an appointment online making the wait time much less than a walk in urgent care visit . I was in and out quickly vs hours I have waited at other Urgent care centers.
One of the best experiences Ive ever had at any doctors office. No seriously. Checked in and was given an estimate of how long the wait would be and an option to wait in my car. The estimate given was spot on. The check-in application worked well and kept me updated with my place in line while I waited in my car. All of the people here are genuine, professional and personable. Very good experience. They also do not force mask wearing which was so greatThis will be the first place I go to the next time I need urgent care.
The guy who checked me in, Brent did a wonderful job. He was spot on! I did not wait long and the Dr. Came right away. I was out within 30 minutes. Great Job Team!
Make an appointment online. Will save you lots of time. They take walk ins but you usually have to sit and wait for a long time.The appointment went very well. It was quick and efficient. The staff was very friendly , the practitioner was thorough, and I could tell she really cares. I would definitely recommend this place.
I came into NextCare because of an eye ailment. I was efficiently checked in and then saw a medical assistant who checked my weight, blood pressure, temperature, and oxygen levels.Next, I saw a nurse practitioner who was extremely thorough in examining my eye. What impressed me most was her straight forwardness. She explained what she would do and any limitations in her procedures. I was encouraged to see my optometrist.I left feeling that she had been thorough, clear, and most importantly, honest.Based on my experience, I would most definitely recommend NextCare for situations that are not super serious. I got in and out with a positive experience in a MUCH SHORTER! time than visiting an ER.I am an old geezer who was happy to learn that they accept Medicare.
I made an appointment due to left abdominal pain. When I got to my appointment and told them my name the person checking me in said oh! I was meaning to call you! We wont be doing your appointment today. We dont do scans on Thursday. When I asked why she didnt call me she said she forgot. When I asked why they cant see me without a scan she said they just wouldnt. I drove here in pain for an appointment just for the receptionist to just so happened to forget to tell me that they refused to see me.
I had an appointment. When I arrived 10 minutes early, there was no one in the lobby at all. They took me back and put me in a room for over an hour and did not even check on me. I eventually left without being seen, or checked on and went to another place. I was in and out of the other place within 15 minutes with a prescription. All I needed was for them to check my throat and give me a prescription.When I have an appointment, I expect to be seen within a half hour of that appointment time, or at least checked on and notified the wait will be longer.This facility does not follow any standards of care that I could tell and I will never consider them for care in the future as they do not provide care that I could see at all.
NextCare Urgent Care was a blessing closer to my home than going to the local hospital. The receptionists were friendly and helpful. I got my prescription called in and I picked it up on the way home. Grateful for this place.
This location is horrible. Closed half the time. Once was sent home with the flu and a different location had to figure out it was the flu. That Dr just sent me home with a Zpak and left it at that. Tried to take my daughter there tonight it was 7:35pm They close at 8. Online said they were still taking walks ins. My daughter is crying in pain. I asked if they are still open. She said yes but not seeing anymore patients until tomorrow. They were 3 of them just sitting there.She told me to take my daughter to the emergency room. The petroglyphs location is amazing!! Will from now on be taking my family to that one even if it’s a little further. Dr and staff at the petroglyphs location have been the best! Go there if you don’t mind driving a little further.
I first tried to call, and was put on hold for over 20 minutes. I gave up and drove there. The receptionist was very bubbly and helpful and made me an appointment for 3 hrs later. I was very sick but came back at my appointment time. The Pa was running late but the nurse informed me & offered me a drink. I really liked the PA, Diane. She was helpful in explaining what I had, and prescribed the medication for me. Overall it was a good experience. Because I was sick I wish they would’ve answered the phone so I didn’t have to make 2 trips. I like the idea of making appointment so there aren’t a lot of sick patients in the waiting room. Please improve the call line!
Helpful staff, fast service.. it did suck that the X-ray machine was broke but they did refer me out .
Quick and efficient. I was in and out and am on the mend. All associate were amazing.
I really try to avoid this urgent care because of the poor experiences I’ve had in the past but really needed to go in for some extreme pain I was having (this is one of the only places around who accepts my insurance). Scheduling online and check in was fine however once I got to the back it all went down hill. The X-ray technician did my triage and was very dismissive from the start even to the point of reviewing medications as “whatever this is” while looking at the chart. Then once I waited for 45 minutes the provider came in, didn’t even introduce herself, and started with “So there is nothing I can do” before even listening to my symptoms or reviewing medical history with me. I am extremely disappointed in the “care” I received.
Got turned away with my one year old daughter who had a 103 fever because they were “at capacity”. There was 1 person in the waiting room. I get being busy but please don’t turn away a sick baby who is needing help.
The staff was courteous and friendly, 5 stars for them. And they did a great job fitting me in a busy schedule. My only complaint is the design of the waiting room. The lighting is poor(overhead florescent) and doesn’t have a good feeling for the long wait times.
Filled out all the paperwork. Waited for 20 minutes only for the receptionist to tell me it will be 300 up front to see the doctor. My insurance has not kicked in at this point. No idea why the receptionist could not be upfront when I walked in.After my insurance was in effect; I Went in to give them another opportunity…. They misdiagnosed me completely. I had to go to another clinic four days later to get the proper medical evaluation and treatment.
We were seen on time and received advice on continuing post Covrd and Sinus infection care. Very reassured.
I was in and out within 30 minutes.The whole experience was professional and I highly recommend this location of Nexcare, off of 528.I went to Presbyterian’s Urgent Care, and they require an appointment,lol. I left and went to Nexcare.
Worst urgent care they are currently at capacity with three cars in the lot. This place always seems to disappoint. They just need to close of they cant handle more then 2 people
I was able to get the care I needed for an injury I had. The providers were thoughts and sensitive. I recommend going here and I advise getting an appointment ahead of time, as it is fairly busy at this location.
Second time in the last 6 months that we arrived at an appointment only to be told that there was no provider available. Understand staffing issues but not why appts are scheduled or that we arent notified. (We were told they called but phones dont show any attempt either time. Confirmed they were given correct number.) Texted that a revised appointment had been made at another location for 9:45 a.m. today. Turns out they were wrong and someone made appt for 3 pm when son will be working.
Would give 0 stars if I could. Booking appointments online is pointless. They are just early check ins. There is never an xray tech. Which makes no sense since people may need the xray. So all you do is sit and wait forever... To just get evaluated and sent off somewhere else 10/10 say do not come here unless it I something simple and you have time to waste. They even refused to give a referral for an xray on my ankle which i injured 10 years ago. But supposedly its a follow up so they wont do it.. This place I will not be coming back to.
Staff is always friendly. Walk-Ins are technically allowed but this location books out quickly for appointments. I recommend making your appointment early.
My daughter needed to get seen I made the appointment ahead of time the day of I get a call saying if you can give us a call to get some information for your daughter so I proceed to call, only for the lady to tell me they weren’t able to get my daughter in due to the doctor not being there.. I said okay so can I reschedule cuz she needs to get seen, she then asked what the visit was for I let her know hoping she would understand the urgency of getting my daughter seen and she pretty much said oh your gonna have to look around for another provider that is available was disappointed the lack of care and non apologetic she was and confused to why she would ask the reason if she didn’t help further to get my daughter in future time worst customer service especially in health care..
I did wait over 45 minutes in an exam room but it was worth it. Doctor knew just how to help. She was very kind and helpful. I’m glad I went to this NexCare Urgent Care in Rio Rancho.
Routine type visit. Although, after we left, we noticed I had inadvertently left my travel mug there. When we returned, they could not find it.
Staff was very friendly. I didn’t wait very long in waiting room. They called me back to the exam room within 5 minutes. Physician saw me right away. I was done and out of their office within 30 minutes. Fastest doctor visit ever! Very satisfied with visit.
Signed up for an in person appointment. Got there only to be offered a virtual appointment. Front desk lady lied to me and told me I did not have an appointment scheduled and then cancelled it as I was walking out the door. Weird how she managed to cancel an appointment she claimed I didn’t have.
Yesterday was my first visit, and I am really impressed with most of the staff at the NextCare in Rio Rancho. The Medical Assistant and the Provider that saw me were fantastic; Super efficient and friendly. I am happy with the care! The front desk ladies could have been more friendly. I didnt have to wait more than about 25 minutes from the time I checked in to when I was seen. A text message was sent to me showing my place in line, while they had me wait in my vehicle. I will check in online next time, since I saw that there were 3 people ahead of me who had registered online ahead of time who werent even in the building yet. My script was sent over to my pharmacy and filled about 20 minutes later. The place was clean, but the walls were thin enough to hear what was being said in the other room and outside my door. Overall, Ill go back again if I cant get into seeing my primary on short notice. Im glad we have that as an option here. Thanks NextCare!
Great customer service by the entire staff. I was very pleasantly surprised. Most dr office’s especially urgent cares the staff tend to be short because they are so busy. These people were all friendly and patient. I was even offered water while waiting to be seen!
Last time I came here I left a one star review. It was horrible. I was so hesitant to go back this week, but had to get my kid seen. It was probably the best experience I’ve had at a healthcare facility. Walked in and was greeted with friendly conversation and quick service. Was told an hour long wait, which was fine, I was expecting to have to sit in the waiting room but we were placed into a room shortly after. The tech, Bret, was super friendly and professional. He made it easy to wait for the provider. Checked in on us multiple times, brought us water, and kept us updated on wait time. The NP was friendly and informative. She was thorough and made my kid feel comfortable.A completely different experience from the last. Couldn’t have been happier.
I took my father-in-law to this urgent care and the whole appointment couldnt have gone better. The woman at the desk was very helpful and nice. She even opened the door for us, as my father-in-law was in a wheelchair. The wait times were better than I expected. Scott was professional, knowledgeable and kind and listened well. He even included next steps in care if my father-in-laws condition recurred. I will recommend this Ugent Care to my friends. Thank you all for being so nice to us and taking such good care of my father-in-law.
Hands down the best experience Ive ever had at an urgent care. We all get sick or injured sometimes and nobody likes taking time out of their days to go to the doctor. The staff here are absolutely lovely. They make the process quick and painless so you can get on the path to recovery. If I could give them 10 stars I would. Keep up the great work and keep showing that amazing kindness to all your patients.
The only thing I would say negative is that when I called the location about an appointment and the lady said she had availability at 7pm and to wait in my car until I received a text to come in. Well at 7:20 I went inside because I had not received a text and the receptionist didn’t show me as having an appointment and they closed at 8pm. Well she said I could be accepted as a lock in but could take up to two hours to be seen. I decided to wait.From the time I went in to the time I left was amazing customer service and I couldn’t have been more pleased! It didn’t take two hours and the nurses kept me posted throughout my time waiting in the exam room! It was a good experience and YES I would definitely recommend Nextcare!
Easily the most doctor in a box place Ive ever been to.Only reason its getting 2 stars and not 1 is because the front desk and my nurse was super nice and accommodating.Went in with a complaint of an off and on 104 fever.Got tested for covid and strep, both negative.The doctor actually said idk why you have these fevers but you dont have a big one now, what would you like me to do.?Your job, would be a start.The doctors note she wrote read like a toddler wrote it to get out of work.So big reason for this review is that I was so angry and upset that I just went into ER, boom, within 30 min. I was retested for strep and thats exactly what I had. Positive test. I dont mind people making a mistake but she was so cold about it. Super amateur. Cheers.
When we needed to use Nextcare, they only had one doctor in that day. We were only there for a couple hours and they were slammed, at 10 walk-ins plus scheduled appointments. The staff did great and the doctor was amazing. We got what we needed addressed thoroughly.
Provider was so kind and answered our question and gave use prescriptionForgot his nameEveryone was pleasant and helpful.
Thank you for getting me in quickly. Your staff is competent and helpful. My family and I are always able to get excellent care here with minimal waiting.
Made an appointment and showed up 10 minutes early. Staff said it would be 2 1/2-to-3 hour wait. Went home to start dinner. They called after 1 hr 10 minutes. I was about 10 minutes away and got back right away. Waited about 2 minutes in lobby and was seen. The nurse was great and Crystal, the doctor, was fabulous. The woman at the reception desk, as well as the doctor, apologized for the wait and thanked us for our patience. Would be 5 star except for the issue with the initial wait.
Quick appointment. The doctor was very good!!
Front desk and staff were friendly and registered me quickly and the young lady up front that registered me was very kind, helpful, quick and compassionate.The triage by a female medical assistant was very nice and very knowledgeable. She was also very quick.The doctor was quick once he came in the room, very nice. They have a great team of employees here at facility in Rio Rancho on 528 next to Big lots .
I arrived an hour early and still didn’t get seen until passed my appointment time. Was told I would get a follow up phone call with my X-ray results from the radiologist which never happened. I also have heard nothing about my prescription. Every time I call the “clinic” I get some nation wide answering service. Absolutely do not recommend.
The app and process to be seen had some confusion but the staff was really friendly and great with getting it explained and working through it all. The doctor was very nice and efficient. However, the process after the visit was frustrating. It has been 5 days without any word on test results, when trying to call the local office it forwards you to the 800 number Im assuming, the gold times are horrendous, and the first time I actually got a rep she said she had to transfer me to the local clinic which reroutes you to the same 800 number. I went to a different company for the same test and already got the same results back.
We appreciated getting in as quickly as we did. The wound only required a couple of stitches, but accidents dont happen on a schedule. Thanks to the staff who stayed late to get us home!
Very disappointed in this clinic. I scheduled an appointment yesterday (3/29/23) at 2pm. I arrived at 1:30 and did all of my registration online. When I walked in, I advised the receptionist that I had checked in online. From what Im guessing, it didnt work because she asked me for my information again and said ok, I have you checked in. I sat down and immediately received a text saying that my video visit was scheduled and to confirm. I asked the receptionist what this was about and she said that they did not have a provider available so it would be a video visit. This should have been told to me when I made the appointment! After agreeing to be seen via video I get another text telling me that my video will begin at 2:45 pm. What????? My appointment was for 2pm!!!!! I then tell the receptionist that my appointment was scheduled for 2 and she said that there were walk-ins ahead of me. Why even schedule an appointment?????? When I finally get taken into a room, I sit in front of a laptop and wait another 20 mins for a doctor to enter the chat/video. He was not too friendly and not too bright. We in New Mexico get the bottom of the barrel doctors because nobody wants to work in this state. I went in for a sore throat and an earache. The doctor told me to go home and take at least 2-3 Covid tests and if one came back positive, to call back and he would prescribe me something. I at least thought one of the MAs would check my throat or ear but nothing! I went home with no resolution. Thanks a lot NexCare! Im sure you were quick to bill insurance for a bullsh*t appointment. NEVER AGAIN WILL I WASTE MY TIME AT THIS FACILITY.
Was able to get same day appointment for a physical for my son. Care from provider was amazing. We did wait a little while but the place and people were friendly and kept us updated. Would visit again.
I had been in a horrible car accident, being rear ended 24 hours ago. I started feeling immense pain overnight and was referred to NextCare by my wife who is a Registered Nurse. I was absolutely delighted with my treatment at NextCare. It was an extremely clean, exceptionally run facility. The staff was empathetic and quick to facilitate all my needs and provide me maximum comfort and customer service. My wait time was extremely low and all the other patients were visibly comfortable and happy with their service as well. The Physicians Assistant and nurse that treated me were amazing, incredibly knowledgeable and really showed they cared a lot. I have NEVER had a medical experience that even comes close to how well things went at NextCare. All paperwork and documentation was handled quickly, accurately and I received great assistance with that also. would absolutely HIGHLY recommend you use NextCare for your needs. This is a legitimate Happy and satisfied review from a real patient in a terribly upsetting situation. NextCare is amazing! 5 of 5 stars just PERFECT! Thank You to NextCare!
Recently moved to New Mexico and don’t have primary care or insurance yet and I’m asthmatic. The staff was wonderful in every encounter I had. From the agent scheduling my appointment telephonically who was so nice, the front desk staff who was extremely helpful, Brett the intake person who was polite, professional and funny, to Scott my practitioner who was thorough yet succinct, personable, kind, and professional. I wish he could handle my primary care…great energy. I was so pleased that my husband made his appointment for tomorrow to deal with his migraines!! Thanks everyone for making me feel comfortable!
Very clean facility. Accepted my insurance and I didnt have to wait very long. I was very impressed. Although, I was a walk in. The care I was given from staff along with the provider. Who by the, was amazing!!!! She was very knowledgeable, and gave me alot of information regarding my care and diagnosis. I was very happy and pleased. I felt so much better once I left. I am thankful!
I don’t plan on going there ever again! No bedside manner’s by the provider, I could hear her talk about other patients and their need for narcotics and how she does not prescribe them. The MA/RN didn’t do my strep test correctly she swabbed my tongue and not my throat, her nails too long for working in a clinic. Not once did I see anyone use hand sanitizer or wash their hands. I didn’t even see any sanitizer around. When calling for my results, the gal on the phone was extremely rude! What a waste of money and time!! I could have gotten better care from somewhere else!! And I’m sure corporate will reply with some lame “I’m sorry to hear about your experience, blah blah blah” 😕
Overall happy with my daughters visit, but the providers attitude was quite abrasive while discussing her symptoms. His bedside manner improved and he was even pleasant after that. Perhaps it is a sign of burnout but it is the only complaint I have. Front desk and check-in staff were great.
Professional, concerned and quick to evaluate and prescribe medicationGot in quickly and recommended follow up with no improvement
Very quick. Was seen in no time, very professional and courteous. Provider was easy to talk to. Listened to my concerns, and was very helpful.
Great staff! Everyone was so sweet and professional. I made an appointment online. Was there about 1 1/2 hours and that included X-rays. Definitely recommend.
Helpful and pleasant. They listened to my concerns and took me serious.
I found the front desk staff to be very kind and helpful. The wait to see the doctor was a very long time but she made up for that. I wish she could be my PC! She was wonderful in trying to help me figure things out. Ultimately I was sent to the ER because my issues were greater than I expected.
Front staff and nurses were extremely nice and helpful but the Dr I saw did absolutely nothing for me except offer to give me a urine test for infection which I had no symptoms for and told me to go to the ER if my condition worsened. Didnt know they dont do any lab test or xrays. Total waste of time and money
Extremely disrespectful and they never seem to be able to come up with a diagnosis unless I indicate concerns that it could be a specific issue. Then their response is, “okay, I’ll treat you for that!” This is scary. This is the second time this happened to me here. Scary! Close this place down. New Mexicans deserve better.
Doctor was great. Will go again when needed
Very friendly, very efficient check in process and the fastest service I’ve ever had at an urgent care. Doctor was very kind, listened to me - great bedside manner
Checked in with no prior appointment. Filled out new account forms on my phone which was relatively easy but took some time. Wait time on a Saturday morning was estimated at about 2.5 hours but actually was only about an hour. All personnel were very professional and efficient. Would definitely use this facility for Urgent care in the future.
We had a really good experience at this NextCare. Everyone was friendly and professional. They strictly adhered to social distancing guidelines. We Arrived ten minutes before our appointment time and the CNP greeted us in the parking lot. We had no wait time at all. We saw CNP Perciful for a nasal swab for my daughter. My daughter was really scared but the CNP was able to put her at ease and get her laughing. They got us in and out quickly.
Im a senior citizen and a disabled veteran. I have an appointment at 10am I get there early and nobody was waiting, great. Immediately checked in and take to a room to wait for a health care professional. I waited for 1 hour 15 minutes and no one came. I left. Why get an appointment. I guess thats why the VA sent me.
It was our first time. Brought my son in for an ear infection and there was 2 people ahead of us. The wait wasn’t that long and the whole process was SO quick. The nurse brought us into the room and the doctor came in immediately. In and out in less than 10 minutes once we got called. Very impressed.
I didn’t have an appt but they got me in. Other people who showed up later were not as lucky. They were referred elsewhere. I had lost my voice due to what turned out to be strep throat and my hands were shaking badly due to chills. It was about a 2 1/2 hour wait. I wrote down the background and relevant info. Dr did not look at it much and kept in asking me questions the answers of which were on the paper. She decided I had strep throat and prescribed antibiotic. I am starting to recover. Despite the hassle, this facility provides a very valuable service and I’m grateful for them.
As of late they dont have a provider on site so its video call only. They fail to tell you this when you book the apt so I took off of work for this to be seen Ill need a doc note to even be here and they cancelled the apt because they dont have a provider and on the website it gives you the option for video or in person. Dont give an option for in person if there isnt a provider. This is twice now, taking off work and now there are no available apts at any of the locations same day. So thank you, next gen. You cost me a write up at work.
We booked online and we seen within 10 minutes of arriving. The medical staff were very professional and helpful and made my daughter feel at ease when dealing with a pretty gruesome cut. Very pleased with the medical care and attention my daughter received. Will definitely go back if ever needed.
. Girl at the front desk with the glasses (didnt get her name) seems like shes gotten out of the wrong side of the bed . She speaks to you very passive . Get better front desk help or a course on customer service... update : attempted to bring my son in at 630 pm(they close at 8pm) to be notified they dont have walk ins available. This is an urgent care ! So people have to schedule being sick to be seen here ?! Please go to abq er they are nicer and you dont have to plan your injury or illness .. this place should be closed down.
Omg. Go to literally any other urgent care you can. 4.5 hours waiting in the waiting room, another hour in the exam room for the provider to take 30 seconds looking at me, and was VERY rude. Also, over heard while in the exam room - the staff were in their inner office and said (about another patient) : “Well, if she really cared about her baby, she would have taken him to the ER.”Everyone deserves a modicum of respect. Do better. This is absolutely unacceptable.
PA Daniel is absolutely awful. We waited over 1.5 hours in the room to be seen. When I requested my medical records to be sent to me I got them the next day and there were medications incorrectly documented, my reason for coming in was wrong as well as multiple issues with things I didn’t say being documented as well as things I did say not being documented. When I spoke with him to discuss the issues and told him my concerns he ended the conversation by telling me he’s the only person who can fix it and he’s not and hung up on me. Complete disgust with this “professional”The facility was nice I’ve been there before. The nurses are great and helpful but I will never be seeing this provider again.Also overheard this provider talking to a patient how another provider they saw was doin all the wrong things and how he “would have never done that” and talking poorly about another medical professional.
The provider was so unprofessional, she was taking bad about the patient next room to me, no only that but she told me what was my condition and that my sickness needed to just run it’s course, no meds. 3 days later I ended in the Hospital dehydrated and so weak, they gave me an Imodium pill, 2 litters of IV potassium. Imodium, the pill that she said not to take. $250 co-pay for ER $35 co-pay for Urgent care vs. $1.00 pill at my house, missed work and miserable for few daysReceptionist and Néli where amazing.
The doctors diagnosis was Covid despite informing her I had just tested negative, and of course 2 days later my results were negative. My conditioned worsened, these incompetent doctors using Covid as a way out instead of taking a thorough assessment is beyond me. I was in and out in 5 minutes, since she was so convinced my at home test was a false negative and the only possibility was Covid..
Quick, easy, and painless DOT Med Card physical. Definitely recommend.
Made an appointment the day before on line. Arrived for appointment ten minutes early and was told the appointment was cancelled , I needed to reschedule. Was told they called, there was no call. In fact I kept getting appointment reminders via text up until the appointment time.
This location is the worst out of them all!!! There is never a wait less than an eternity!!! They are always “we are short staffed,” “we don’t have a doctor today” “we are whatever excuse we want to come up with for being lazy!!!” I was in with my elderly father whom needed medical attention very badly for a sinus infection! We were met with 2 two very rude receptionists upset that we put a damper on the closing! Now no sooner than I told my father the rest can’t all be bad boy was I wrong! We were then called to the back a young lady who introduced herself as new and she was being watched by another lady! This younge lady was very rude and short with the two of us! She yanked on my fathers arm for a pressure check, she stabbed the thermometer into the bottom of his mouth! I have learned over the years to double check when my fathers vital signs are being gathered! Her respiratory count was extremely off she told my father his breaths came in at 19 when I counted they were 15. I hope this young lady is just passing through for her school credit and not hired person! She has a lot to learn! My sister and I told my father about this place but if this is the way it operates now with students learning on breathing people we will take our medical needs elsewhere!
It was so easy signed in on line filed out the forms so when I arrived all paper work needed was done. My appointment was at 1 only had to wait 10 minutes. I was extremely satisfied. I would go back if I needed too. Thanks NextCare Urgent care.
I was seen right away They were very helpful and friendly. I would highly recommend to go there if you have an urgent situation.
Great service and care. A really top notch clinic. Highly recommend. I cant believe some of the bad reviews. My experience was the exact opposite. Everyone from check in, though the terrific PA that I saw (Flanagan) to the xray technician and nurses were extremely professional and caring. One of the very best Urgent Cares that Ive ever been to. Dont let these 1 stars scare you away.
The triage nurse was spectacular, a very pleasant way to start my visit. The doctor was prompt and helpful, would recommend!
Dont have a primary care at the moment and needed to be seen quickly. Staff was so incredibly kind and helpful, I was seen quickly and they took our obscure insurance..massive miracle! Very clean facility, made me feel safe and secure being seen here!
Very friendly and knowledgeable staff, wait time was very minimal!
The ease of finding and quickly scheduling an appointment online was a relief and greatly appreciated when I was felling very unwell and under the weather. I really liked having the insurance information auto filled by scanning the insurance card with my phone. Upon arrival, I was triaged in less that 10 minutes and I saw the provider very shortly after that. The entire staff was friendly and knowledgeable, and gave me great care. I am so glad to have such a great first experience.
First time going in for me and my son. Everyone was really nice. The wait was quite long but the staff were very helpful.
I’ve been here 3 times now and I highly recommend this place. There’s sometimes a long wait but that’s to be expected at an urgent care, and the wait is more than made up for by how nice and accommodating the receptionists and nurses are. Same goes for the dr’s, and they also listen really well. I always come out feeling like I got to voice all my concerns and they take time to explain everything to me, which is more than I can say for all the primary care physicians I’ve found in this town ha. I’m a fan 👍🏼
All staff checkin and triage staff was very friendly efficient and professional. Loved the online checkin option. Follows protocols to keep sanitary. A little dissapointed that all the walkins were able to walk in and out before us with an appointment. Would have preferred the physician to address the original reason for visit but was distracted by another issue she found so left with questions on stomache pains and arm discomfort unanswered. Told her my son was picky and had a bad gag reflex and she prescribed pills for him to swallow after we left when theres plenty of other liquid antibiotics but I guess he will have to toughen this one out.
Service was excellent. Everyone was friendly and helpful.
Fantastic. Dont care to be ill, but I do know where to go for excellent help.
The front desk staff is very polite and efficient, both things you want when you arent feeling your best. The doctor listened to my concerns and asked questions and didnt make me feel rushed through the visit. It is a great urgent care facility and the ability to hold a spot on the list by signing up online makes the process that much easier.
Rude staff they turned us away I had to call another location to call their supervisor. They finally saw us but the provider we saw was really disrespectful.
Just took my one-year-old son to get seen. Office was so clean. Reception was friendly and professional. Doctor was amazing. She didnt treat us like we were just a number. She actually reassured me and made me feel so much better about what was going on with my son. I have been to different NextCare locations and I recommend this one by far!
I had an appointment for 2 pm today. When I arrived 15 minutes early as requested NO ONE was in the waiting room and I sat for 15 minutes. When I was called back I was asked some questions and did the normal height weight and blood pressure. I was then placed in a room where I SAT for 30 minutes. The app stated there were no patients waiting in the waiting room and no scheduled patients scheduled but there I sat for over 30 minutes while I heard talking and laughing coming from somewhere? It seems the people at this place think their time is more important than the patients! I will NEVER use this place, EVER!
I was taken care of in a fast manner along with good service I am confident in the drs advise and will use this facility again if I need care. Don’t hesitate to choose them you won’t be sorry
I went early to Urgent Care expecting a long wait. I was lucky that it was not crowded.The staff were great. The doctor listened to my concerns. I will always go to them if I need medical attention.
I was extremely happy with my visit. I was checked in, called back, tests run, saw Dr, Diagnosed and sent on my way home with script already sent to pharmacy ALL within 30 minutes. WOOHOO I am so impressed and happy at it all. I was treated with kindness, caring and smiles from each person I spoke to. WAY TO GO NextCare!!!
The location was convenient, the online scheduling, paperwork, and check-in were easy to navigate and we didn’t have to wait long to be seen. I’m thankful they are open on Sundays as I was able to get my kiddo diagnosed with strep throat and treated without missing work on Monday.The only downside was my $100 co-pay, but that’s an insurance/American healthcare issue and not their fault.
I appreciated the medical care I received here. Front office staff, however, were very unpleasant. Lady claimed they did not take my insurance, even though my insurance directed me here and said I would be covered. Front office lady told me I would have to pay for the visit in full, or buy their care plan. I didnt have a choice and had to pay for their plan. I called their central billing afterward who said they DO accept my insurance, and I had to wait 50 days for a refund. Will not return.
This was one of the best urgent care offices I have ever visited. I was able to check in online and the wait time was not long at all. The staff was friendly and so was the physician. He was prompt on my testing, antibiotics and test results. They even called me back 3 days later to follow up. Highly recommend!
Typically respectful front office, wait times vary greatly so its worthwhile to use the convenient online check-in, some providers are better than others. The provider I saw today came across as dismissive, uncaring, and I dont feel exercised due diligence in communication--at least--leaving me feel we received substandard care this time (and the last time I encountered this particular provider), so it may be a good idea to call first and see who the clinic provider is, as other times Ive received excellent care. Ill be sure and remember to call ahead so I dont get that provider again.
They got me in quickly (had to fill out paperwork) two different times last week and both times the Nurse Practitioners who attended me were friendly, professional, thorough and provided outstanding informative service. They were not in a hurry to make sure I received the help I needed.
I have to say I have been nothing but impressed with my care. I cant ever get in with my Optum provider and never have an issue with nextcare. I love that you can do all the paper work on your phone and check in from your car. The providers are very professional and the environment is clean.
Went in saw a great provider who listened to my problems. Found out that I had an infection and ordered antibiotics. Excellent staff from the front desk to the medical assistant who took my vitals. I have a great GP doc but getting an appointment is problematic. At least when I come here I can get good quality medical service to take care of my problems. Thank you very much.
I was standing near the door waiting for them to open, and one of the employees was walking in and she snapped, We dont open til 8:00 !! . I just chuckled to myself, and said, Thats ok, I know how to tell time. . I guess she was not having a good day, or was extra stressed dealing with Covid.In any case, I went in and the girl at the desk was really nice. After filling out 3 pages of information, I gave it back to the nurse, and they called me in within a few minutes. The test itself wasnt bad at all, and they did a great job ! I would go back if I ever need to, these guys were great ...
I looked at their check in time at 1:50. They had a 2:00 open. I showed up on time as this location is near my job. I was in and out within 25 minutes. The front desk staff was friendly. The nurse was friendly. The physician was also very friendly and empathetic with me. It was a great experience.
Felt like I got full service! Needed an x-ray which they had available on site and provided me a CD with the images that I could take to an orthopedic when I needed. Took a while to get in but the staff kept me updated on status and helped with the paperwork. If I ever need an urgent care again, I’ll be back.
I used their website to fill out my paperwork as a new patient. It was easy and convenient. When I arrived early for my appt, I checked in with the receptionist. She was friendly and addressed any concerns I had. The facility was clean and the staff were professional. I am new to the area and this is def my one stop for any urgent care need.
I was there with my daughter who was having a severe allergic reaction on 1/8/2022 I got there at 9:23 am. this was an emergency, for me urgent care when is an emergency they will see you right away instead they were taking walk in who wanted a covid test. I was there for 2 hours, they even checking in a family of 4 who came in 15 min after me, they were not outside waiting to be call in, they actually check in 15 after me. Anyway, after the doctor saw her, he was careless, acting like it was a not a big deal, didnt even prescribe a cream for the itchiness, didnt even ask any questions, all he did was increases the dose of medication that the previous doctor had giving her. A couple hours after this visit we end up at the ER with a really nice doctor who seems to really care. They got her in right away.Not to mention one of the girls at the front desk was giving attitude to all the patiences checking in, I almost step in because she was so RUDE, her tone of voice and the way he was asking the questions was not acceptable, people like that shouldnt be in the medical field.IN OTHER WORDS IF YOU DO HAVE A URGENT SITUATION DONT GO HERE, SAVE YOURSELF SOME TIME AND GO ELSEWHERE, BECAUSE URGENT MEANS URGENT!
Don’t waste your time or money. I was told the X-Ray machine has been broken for months. Provider told me to go to the ER. My issue is not an emergency. This is why so many people skip urgent care, and go to the ER.I can honestly say this is the worst provider I have ever dealt with.
Very nice clean facility. Reception staff were very courteous and professional. Dr Candice was quite thorough, Very professional And courteous.My second visit was on 2/29/2020 due to hyperglycemia. I was checked by Dr. Scot. who also was quite professional and courteous.Overall a good experience and I can fully recommend.
This place is fine, generally in and out quickly even during busy times. especially if you complete the paperwork online prior to the visit. Providers are good here.Only complaint is on one of the guys that works in the back, might be greg I am not sure though. The guy like to make the turn into the parking lot, speed through the parking spots, cutting you off (when you are in the process of parking) just to park himself 20 feet away. Just so he can make it to work on time. Pretty much just an a$$.
I came to Urgent Care yesterday because my job required me to have a covid test before returning to work. I was not pleased with the wait time. Since I was a walk-in, I got in line outside the door at 7:30 in hopes of being seen quickly when they opened at 8. There were 19 people ahead of me. I guess because we are walk-ins they just tried to squeeze you in between people that have made appointments. There was only one person doing the covid-19 testing yesterday. I stood outside in the cold for 2 hours before I was able to go into the lobby. They only allow 7 people in the waiting area at a time. Once I was inside it took another full hour before I was registered, tested, and released. They need a more efficient system for walk-ins. Perhaps we could sign in and give our phone number and at least be able to sit in our car and wait for them to call us in. I felt like I was not sick at all going in but after standing outside in the cold with people coughing around me for 2 hours it wouldnt surprise me if I now catch something!
Very Bery bad service Dr was unprofessional. My Husband went to different Dr to get stitches after being sent home with no service done on him. Also was Charged a copay because their systems were supposedly down. Insurance fraud and will be reporting and filing grievance. Beware of this location.
There may be a little time to wait in-between each step of the process but the staff are kind and caring and make sure you understand the “checkin on your phone” process once checked in it’s not long before your name is called and your ushered in to a room where your vitals are checked and reason for being there is reaffirmed. The nice young lady then shows you to a room where you await your turn to see the Dr. The Doctor was very professional and gets right to the problem diagnosing your problem he then can refer you to a specialist if needed and prescribe medicine to be picked up at the pharmacy of your choice . The whole time there is like clockwork and the staff very professional and knowledgeable and will answer any questions you have.
Had vertigo and went there to get a doctors excuse for work as I had to call in right before arriving at work. Quite frankly, I was afraid to drive. When I got there all seemed well until one of the receptionists reprimanded me about my homemade mask slipping and barely showing my nose. All this while I was trying to reach in my purse for my wallet to pay. Granted, I was very dizzy at this point but they didnt seem to care. I was quickly taken to a back room by the doctor to be interrogated about them not issuing an exemption. I told the doctor I was not there for an exemption but for a note and the obvious....to check my vitals and maybe, just maybe a prescription for the horrible migraine I had. What a TERRIBLE PLACE! I will NEVER EVER go there even if there was no other option. The receptionist got extremely sarcastic and condescending as I left after I asked them to remove my personal info from your files. HORRIBLE HORRIBLE PLACE from the billing girl, the doctor...the whole experience. No concern that I was dizzy and was driving.....nothing
The overall experience was ok. Checked in at 9:40am and checked out at 10:15am. Which would be great if that was all that happened.Front desk intake person was nice and courteous. She finished my intake and then concerned herself with watching whatever TV or movie was on her phone next to her keyboard. I dont know if it was her responsibility for the issues that come next, but I thought I would mention the activity.The waiting room was filthy. There was dried liquid spots on the armrests/seats of the chairs, dried blood on one chair, filthy walls, and the floor was only swept in between the chairs, not under.The TV was broken or the service was bad. Also people were just hacking phlegm all over and that would be my guess as to the dried liquid spots on the chairs. They were not made to wear a mask, even though masks were clearly available. One person was not even covering their mouth when they coughed and just spewed germs in to the air like a fountain of sickness.Took 12 minutes from checking in to triage. Triage tech was quick, super nice, and thorough. This took 4 minutes total. The triage room was pretty clean. Just corner dirt/debris, dirty mop streaks on the floor, but everything else was pretty good.The medical professional was the same as the tech. Took 7 minutes from triage to being seen. The provider was quick, efficient, wasted no time with small talk, and was very personable. Got right to the heart of the issue and on my way as quick as can be expected. The whole interaction was 5 minutes.The exam room had not been swept, had dried blood on the floor, and no accessibility in place for handicap people with issues hiking themselves up on a super high exam table.I waited 7 minutes for the discharge paperwork. Sadly around even more hacking, coughing, and obviously very sick people.I wouldve loved to have given 5 stars and wouldve done so if the review was only based only on the care I received, but I will be very, very lucky not to be viral sick from my visit. On top of my current issue.If they spent some extra effort cleaning up the place and keeping sick people masked. It would be a great clinic.
From the first telephone contact to the final goodbye every staff person , medical and clerical, was polite, welcoming, professional, courteous and friendly. More than anything, they were kind and caring. I absolutely loved this experience.In the future I will avoid urgent care centers affiliated with major hospitals in the area where I received the exact opposite of what I just described. And those hospital affiliated UC require an appointment! No urgency in their part and no genuine care.
This was my first time visiting the new location. My previous experiences were awful at the old one but, thought Id give it another chance. Dawn was spectacular and showed true sympathy which is difficult to find in providers today. Was in and out in 30 minutes. The front desk ladies were not the nicest (the girl did not even say hi just, I need your ID and insurance) and as they were checking me in, they were discussing personal issues they have with a physician loud enough for my husband and I to hear, definitely think they could use a bit more training. Overall, great experience
After getting setup on their portal we couldnt make it in the same day since the COVID is rampant these days. I was able to make an appt next day and only had to wait 30 minutes in my car to be called in. Unfortunately, due to the high volume of patients they were most apologetic and told us they would call us in about 2-3 hours. Not a problem for us!Well, they called us back in 1 1/2 hours and waited for us to show up (10 minutes later). Everyone there is so kind, friendly, apologetic, and knows what theyre doing! With all of the COVID testees walking in or making appointments, we were still happy that we got the COVID tests that we needed.Give them a chance! They are super swamped and still managed to get us taken care of in less than 2 hours.Oh, and its a spotlessly clean place with COVID protocol.
You cant walk in anymore. You have to call to make an appointment, even though online it says they take walk ins. Im legally blind and cannot drive. I had to take an Uber there. My son and I got there at around 10am and they said the next walk in appointment is at 2pm. I asked if we could wait there since I cant drive and they said no.
Will never go there again. I did realize why they asked me to prepay. Waited 30min to get called and came out after finishing basic q&a with a nurse because there was no available room. Another 30min we had to wait to be seated inside.Another 50min again it took for us to see a doctor inside. Seriously. We would just walk away if we didnt prepay.Not sure if this is normal in NM but its horrible experience.
So I think because they are fairly new, they only have one Dr on staff on Sundays .I got to them 10 min after they opened at 9am. Didnt get seen till 11 with only 3 people ahead of me. They need to staff better but the staff they did have were all kind and efficient. I just felt like I paid 75$ copay to warm their waiting room seat just to spend less than 3 min with the actual dr. Might be different on a day they have better staffing but this was my experience.
The experience was made very pleasant by Erin...she went above and beyond the call of duty to make me feel welcome and comfortable.. she certainly deserves a great pat on the back. Thank you! Jerry
Always prescribes only 7 days. My illness was almost gone on day 7 when I took my last antibiotic. Night of the next day it was full blown again. Still sick. Save your time and money. Go somewhere where theyll prescribe the correct amount and youll actually get better.
Nice people, willing to test for multiple things without avoiding the process. Clean office, smelled brand new. When you see the parking lot, it’s off-putting, but don’t judge the book by its cover, the inside and people, especially Bret, is welcoming and efficient.
My first visit and it went very well. I was able to schedule it online, filled out all of the forms online, checked in when I got there online and they brought me in when I was scheduled. The doctor was easy to talk to, I felt heard when I left, that doesnt happen everywhere nowadays.
The appointment with the NP at CVS pharmacy went well and my prescription was filled quickly. However the on line scheduling process was horrible and I will not use it again! I booked one and it did not show on their system. I was considered a walk in and waited for 2 hours. I had also booked an appointment last month and was again a walk in and waited for 6 hours! I will cut out the frustration of on line and just walk in! I give it 4 stars because the staff did their jobs. The problem was the scheduling service.
Avoid this place if you are on Medicare Insurance. The billing office has been sending me a billing statement for the balance on what Medicare did not pay.Medicare paid 50% of the bill. However my Medicare summary shows that my provider can bill me zero dollars.
I have an update on a second time I came here. This time it was for 2 boils by my ear that my own dermatologist wouldnt deal with. I was in so much pain from the pressure and went here for a 2nd opinion. I didnt have to wait too long and didnt have an appt. The physician drained my infection and was knowledgeable and friendly. He listened to me and my not great experience at the dermatologist. I should have just gone here first. Im already feeling so much better. Thank you so much!I went on a weekday around noon and waited about 15 minutes. The PA listened to everything I had to say and was friendly and knowledgeable. I got the prescriptions that I requested for my very painful and sore neck. He said if I needed anything else to call. Ive had issues at other urgent care facilities where the physician didnt listen to me or rushed me but I didnt experience that here.
Whats the point of setting an appt time? Waited 1 1/2 hr after appt and left without being seen. I dont have time to waste.
This building is just for looks and whenever I walk in Im treated rudely, ... The girls are always so snobby and proud to say we have no openings . Might as well post it on the door .closed appointments only!
I went into this newly remodeled clinic in some physical distress, and was extremely happy with my care. The ma was professional and empathic to my needs, the cnp was also empathetic and just plain nice which was appreciated. Unfortunately, i am no stranger to the medical field, but the patience i was shown was a step ahead of others. Lastly, the ladies who checked me in and out were also very nice. People need to take lessons from this facility.
Staff was so nice and helpful. This location was out of our way but we received such great care I would definitely come back. Thank you for a favorable experience.
I would never recommend anyone to Corrupt Netcare I don’t care how good reviews it gets! I schedule appt at the Rio Rancho location near me while on Netcare website it shows the Rio Rancho and stated I can check in online it shows Rio Rancho location appointment for 2:30pm only reason I took that late afternoon appointment because Corrupt Netcare is only 5 minutes from my home. I arrived on time Corrupt front desk person tell I am scheduled far at Albuquerque location! I replied oh no while I was completing your online check in it shows Netcare Rio Rancho location do you think I am driving in far Albuquerque that late and while I was completely Netcare Urgent Care online I had to submit all my personal info take photos of my insurance card and corrupt Netcare have gall to ask me my ethnic and race what a person race ethnic background have to do with registrars for see a doctor
I was very impressed.I will continue to go backThe room was neat and clean. The girls were very professional.Filled our medical paperwork. About10 minutes later. We were called back to c Dr.She looked at my eyes and knew exactly what I had.She was very professional. And smart.Told me What I needed. 2 prescriptions.I liked her alot.In and out. In about 1/2 he. U cant get good service like that @ rust. Been there twice. One wait 7 hours..2nd visit was 11 hours. Down right. Discussing.Very poor service.Ive heard lot of good compliments from other peopleOn different Next cares.May b Rust should check out Next care. Too c how it is suppose to work.I would never give Rust a good grade.Mary E. Freeman.
- Address:1630 Rio Rancho Blvd SE SUITE 101, Rio Rancho, NM 87124, United States
- Site:https://nextcare.com/locations/nm/rio-rancho/
- Phone:+1 505-395-5520
- STD testing service
- Monday:8 AM–8 PM
- Tuesday:8 AM–8 PM
- Wednesday:8 AM–8 PM
- Thursday:8 AM–8 PM
- Friday:8 AM–8 PM
- Saturday:9 AM–4 PM
- Sunday:9 AM–4 PM
- On-site services:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Toilets:Yes
- Accepts new patients:Yes
- On-site parking:Yes
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